**This notice sets out how we deal with your personal data, who we share it with, what your rights are as well as other matters.
Please read it carefully. **
Who are we?
If you make an enquiry of us either through this website, email or telephone or we provide a quote to you or you buy from us then we – Fountains Direct Limited of 21 Trade City, Avro Way, Brookland Business park, Weybridge KT13 0YF – will be a “controller” of your personal data. This is defined as any information that relates to you as an individual. For the purposes of this notice it will be referred to simply as your ‘information’.
Why do we process your information?
To answer queries, provide quotes, follow up with you, receive orders, supply goods and services, invoice and process payments and provide an after- sales/ maintenance service
How we lawfully process your information
We process your information (in the case of an enquiry) with your consent or (for quotes) to take steps at your request with a view to us providing goods and/ or services and/ or to perform the supply contract itself. We also process your information to pursue our legitimate interests these being the efficient and effective operation of our business.
How long will you store my information for?
We will usually retain your information for 7 years after the date we respond to an enquiry from you; provide a quote to you or the last date we supply goods or services to you.
What are my rights?
Under certain circumstances you have the right to request access to your information; to the correction of any inaccurate information we hold about you; to erase your information; to restrict our processing of your information and to object to any processing of your information by us that we purport to process in our legitimate interests. In relation to any processing carried out with your consent you have the right to withdraw your consent. If you wish to exercise a right please speak with Sara Roberts.
This site uses Google Analytics. This tool makes use of a ‘cookie’ [a small file placed on the device you use when visiting our site] and lets us know how you arrived at our site, whether you have visited before and your use of our site once you arrive here such as session duration, pages visited, the length of time you spend on a page etc. This enables us to gain insight in to where our enquiries/ customers are coming from, how our website is performing and what we can do to improve it. You will not be personally identifiable if you visit our site when Google Analytics is in use. For more information about cookies and how to manage them please visit www.aboutcookies.org.uk
If you are concerned about our use of Google Analytics or your information please contact Sara Roberts. We will do all we can to address your concerns. If, after that, you are still concerned you may contact the Information Commissioner’s Office via www.ico.org.uk